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Dear Parent or Guardian,

The Family and Social Services Administration (FSSA) distributed summer 2022 Pandemic EBT (P-

EBT) benefits on Monday, July 18. As FSSA continues to work through the extremely high volume of

requests for replacement cards, please note the following.

1. The Division of Family Resources has received tens of thousands of requests for P-EBT

replacement cards.

2. Benefits were applied to cards issued January 2021 or later. If you have multiple cards, please

call the phone number on the back of the card to check the balance on each card before

submitting a request for a replacement.

3. Only one card per student can be active at a time. If a request is entered that a card be

replaced, the previously sent card is inactivated and can no longer be used.

4. The process for assigning new cards requires FSSA staff to manually review each request for a

replacement card. There will be a delay between when the request is submitted online and

when the request is reviewed by a staff member.

5. Cards are not stored in or mailed from FSSA offices. Cards are mailed from a secure card

facility in the same way a replacement debit or credit card is sent. There is a delay between

when the replacement request is reviewed by FSSA staff and when the card is mailed from the

secure card facility.

6. It is likely that card replacements will take up to 6 weeks or longer. Submitting multiple requests

significantly slows the process of completing replacement requests.

You can find general information about P-EBT on the FSSA P-EBT website:

https://www.in.gov/fssa/dfr/dfr-policy-changes-and-actions/pandemic-ebt/

Your patience and cooperation is appreciated!

.

Note from NESC food services: The information above is from the FSSA to be shared with parents.

We would like to let you know that the school corporation (food services) has access to the roster of

students who are eligible for P-EBT funds and we can check to see if your child’s name is included on

that list. However, we have no means to issue P-EBT cards, check on the status of requested or

missing cards or to distribute funds to those cards and would refer you to the above information from

the FSSA for any other questions.